Insight:
Primary health care ensures universal access through holistic methods. Key WHO elements include stakeholder participation, integrated care, patient-centric services, reducing disparities, and collaborative models.
Challenge:
Enhance administrative services, understand patient experiences, and anticipate trends through patient journey mapping for strategic planning.
Solution:
- Identified gaps in patient relationships for targeted retention strategies.
- Improved communication between departments and patients.
- Enhanced pre/post-clinical engagement with strategic initiatives.
Predictive Insights:
- Informed business decisions through valuable customer behavior insights.
- Improved communication to prevent losses in patient experience.
- Predicted healthcare trends for enhanced customer satisfaction.
Digital Trends:
- Smart Tech and Wearables:
- Innovations in wearable devices for real-time health monitoring.
- Big Data Impact:
- Measures customer satisfaction and predicts healthcare trends.
- Empowered Customers:
- Growing trend of patient empowerment facilitated by digital access.
