It might spoil your productivity and possibly result in business loss if you are unable to send important business emails. The issue is most likely caused by the wrong webmail preferences if you are also unable to send invoices using the QuickBooks Desktop Webmail feature. The "QuickBooks could not connect to email server" error is a frequent issue for many QuickBooks users when attempting to send emails via QuickBooks Desktop. This article contains a list of the various causes of the "Couldn't Connect to the Email Server" error as well as a step-by-step troubleshooting procedure in order to help you through the difficulties of sending email with QuickBooks.
Typical Causes of Server Connectivity Issue While Sending Email
The following is a list of some of the most frequent causes of the QuickBooks error "Couldn't Connect to the Email Server":
- There are problems with your internet connection or you are not online.
- When the settings for your email server are incorrect, QuickBooks will also display a server connection problem.
- You entered the wrong ID or password to access your email account.
- The most recent version of the QuickBooks Desktop application is not installed on your computer.
- The QuickBooks email server connection is being hampered by incorrect Internet Explorer settings.
- QuickBooks experiences issues when sending emails if it doesn't have the required admin access on Windows.
Important: Regularly installing updates for the QuickBooks Desktop application is a good idea as it assures your application is free of the most latest bugs and application problems. Make sure you upgrade your QuickBooks Desktop to the most recent version before attempting the troubleshooting described in the next sections.
Fixes for the Server Connectivity Issue that Causes QuickBooks to Be Unable to Mail Invoices
Method 1: Verify the Settings Under Webmail Preferences
- Launch QuickBooks Desktop, then select the Edit tab, then Preferences.
- On the left side of the screen, select Send Forms.
- From the My Preferences menu, select the email account you use to send emails.
- Go to the SMTP Server Details section after selecting Edit and click the Edit Email Info window.
- Now type in the proper server name and port. To learn more, go to Common Email Server Addresses (POP3, IMAP, SMTP).
- Retry sending an invoice via QuickBooks Webmail after saving the settings.
Method 2: Reset Internet Explorer to its Default Settings
- The Gear icon is located in the top right corner of Internet Explorer. Click it to open the settings menu.
- Go to the Advanced tab by choosing Internet Options.
- Choose OK after clicking Restore Advanced Settings.
- Remove Internet Explorer from your computer and attempt sending the email again.
Method 3: Upgrade to The Most Recent Version
- Install the most recent version of QuickBooks desktop:
- Visit the "Update to the Latest Release page" as the first step.
- The following step is to make sure the product is chosen. Visit the "Change link" and then pick the "QuickBooks product" if it isn't.
- Choose the "update" button to "download" the "update file" at this point.
- The last step is to select "Setup automatic updates" to discover how to configure QuickBooks to download and install the most recent updates automatically.
After taking the aforementioned actions, the user can discover that the antivirus is preventing outgoing mails. To prevent any further complications, it is preferable to speak with an IT expert in such circumstances. The user can implement the following fix in the event that the error keeps occurring based on the error messages they receive.
After attempting the three options, if the error message persists, you might wish to try the one the error message suggests.
- You're either not online or your firewall is preventing you from connecting.
Open Internet Explorer if this issue occurs, then try to view the website.
- An issue has occurred with your email server settings.
Authenticate the settings by following the instructions in Solution 2 if the email server settings are incorrect.
- Your password or email address is wrong.
Check your login credentials by attempting to log in to the email through a web browser.
Summing Up!
Feel free to contact QuickBooks Premier Support professionals if the error continues. To fix the problem, you can alternatively make a new admin user and try that once. But, in order to prevent any sort of additional complication, consulting professionals would be a great alternative. For any additional information, call our toll-free number at +1-800-615-2347 and speak with one of our professionals.
Other helpful articles:
Steps to Connect your email to QuickBooks Desktop
Fix QuickBooks Error Code H303 (Problem with Multi-user Hosting)
