Southwest Airlines Refund Policy
How do I get a refund on a Southwest Airlines flight?
If you purchased a flight on the Southwest website, you can request a refund. To issue a refund, call Southwest Customer Service the day after booking your flight. Charges incurred prior to the start of the refund, including taxes, fees and fuel surcharges, are non-refundable. Southwest Airlines refunds can take up to 1 calendar day.The calendar day is based on the southwest time zone. If you cancel your flight and request a refund before the end of the calendar day, Southwest will not be able to credit your account. In order to receive a refund, the ticket must be refunded by Southwest. If your ticket is non-refundable, you can request a change or cancellation of your flight and a refund. Southwest is not responsible for incorrect pricing or inventory errors.If your flight is canceled or canceled for any reason, Southwest will make every effort to refund your ticket. Southwest Airlines also offers a travel credit that can be used towards future trips to the Southwest or elsewhere. This credit is non-cash and therefore cannot be used to purchase tickets on the Southwest website. Instead, it can be transferred to another airline or used as a credit at a hotel or car rental.
What is Southwest Airlines travel credit? If you purchased a flight on the Southwest website, you can apply for travel credit. Southwest will automatically deduct the amount of your ticket from Southwest Airlines travel credit. This way you always have enough money in your Southwest Airlines Booking travel account to board your Southwest Airlines flight. Southwest Airlines travel credits are available on select fares and dates.When you book a Southwest Airlines flight with a travel credit, you will be charged the full fare. Credit will be deducted from Southwest Airlines travel credit. If you wish to use the credit for travel outside of Southwest's service area, you may call Southwest Customer Service and request a change to your trip. Travel credits are redeemable for travel within the Southwest only. The credit cannot be transferred or used on other airlines.Southwest travel credit expires 30 days after issue and can be reactivated. If you do not travel within 30 days, your Southwest Travel Credit will be forfeited.
How do I get a live Southwest person at booking.com?
If you purchased your flight on Southwest’s website, you can request a Southwest employee call you before your flight. The Southwest employee can help you find a gate and make other airport-related inquiries. Southwest does not have a live person available for booking com. Thus, you cannot request a Southwest representative to call you. However, you can call Southwest customer service and request a travel change.
Southwest will make every attempt to assist you with your booking. Southwest’s call center is open 24/7 and is staffed with trained Southwest employees. Southwest customer service representatives are available in nearly every major city in the United States. Southwest accepts all major credit cards, including American Express, and can be contacted by phone or online.
How do I use a Southwest Airlines refundable flight?
If you purchased your flight on Southwest’s website, you can request a refund. After canceling your flight, you can request a Southwest refund. Southwest will automatically credit your account with the refund amount. If your flight is not refundable, you can request a travel credit. The Southwest travel credit is valid for travel on Southwest or on any other airline. If your flight is not refundable, you can request a travel credit. You can also request a travel change.
Southwest will honor the request, but it will take an additional 48 hours for the change to be reflected on your Southwest Airlines balance. Southwest will automatically credit your Southwest Airlines travel credit with the refund amount. Once the travel credit is deducted from your Southwest balance, it can be used toward another Southwest flight or any other airline’s flight.
Can you cancel your Southwest Airlines ticket and get a refund?
No. Southwest Airlines does not offer refunds on tickets. Southwest will, however, issue travel credits that can be used toward future travel on Southwest or elsewhere. Southwest’s terms and conditions state that Southwest will not refund tickets purchased on its website. If you purchased your ticket on Southwest, then you cannot cancel the flight and get a refund. If you purchased your ticket through booking com, then you must cancel the flight before you can request a refund. Southwest also has a no refund policy on non-refundable flights.
The same rules apply to non-refundable flights as to refundable flights: If you purchased your non-refundable flight through Southwest, then your flight is non-refundable and you cannot get a refund. If you purchased your flight through booking com, then your flight is non-refundable and you cannot get a refund.
How do I book a flight that is fully Southwest Airlines refundable?
To be eligible for a Southwest Airlines refundable ticket, you must purchase your flight on the airline’s website. When booking a Southwest refundable flight, you must enter “REFUND.” In the “What happens if there is a change?” field, enter “I did not fly.” Southwest will not charge your credit card. Southwest will automatically deduct the cost of the ticket from your Southwest balance. The amount will be less than the cost of the ticket because of taxes, fees and fuel surcharges.
In the “What should happen if there is a change?” field, you must enter “I was not able to fly.” Once the change is approved, Southwest will charge your credit card for the cost of your flight. Southwest’s terms and conditions state that Southwest will only issue refunds on purchased tickets. If you purchased your ticket on a third-party website, Southwest will not issue a refund.
Also, Read: How can I check if my ticket is confirmed?
Bottom line
Southwest Airlines refunds take up to one day to process and can be used on Southwest flights only. Southwest has a strict no-cancel/no-refund policy on non-refundable flights. You can cancel your flight and get a refund, but you cannot cancel your flight and get a refund. Southwest also has a no-cancel/no-refund policy on non-refundable flights. Southwest’s no-cancel/no-refund policy on non-refundable flights, combined with the cost of Southwest tickets, makes the airline one of the most expensive in the industry. If you purchase Southwest tickets, then you cannot cancel the flight and get a refund.Southwest Airlines
